We’re hiring a Customer Success for the two products: Authgear and FormX. Read more about the products and Oursky at Careers @ Oursky.

We’re looking for Customer Success to delight our customers with their product expertise and in-depth understanding of customers’ business requirements.

Join us if you are passionate about technology and enjoy talking with people!

Responsibilities

• Provide product demos and discuss with (potential) customers how Authgear and FormX might solve their business requirements;
• Organize and promote webinars with product demos;
• Learn and consolidate customers’ requirements to the product team;
• Be the single point of contact to key customers for daily/weekly communications;
• Plan with the product team and communicate with customers with a clear timeline or presentations on any new features, improvements, or bug fixes.

What we are looking for in you

• Strong interest in tech or related experience;
• Good presentation and communication skills;
• Excellent English speaking and oral skills;
• Excellent conflict resolutions and relationships management skills;
• Eager to keep learning about new technologies, designs, and products knowledge;
• Ability to explain complex concepts in layman's terms;
• Startups/digital marketing/account servicing experience is a plus;
• Ability to understand technical terminologies is a BIG plus.

You should join us if you

• like working in a flat, dynamic environment and hate bureaucratic processes;